Talk to the team
For game questions, technical issues, account help, business enquiries or privacy requests:
Include your phone model, Android version, VELES app version and a short description. Screenshots can help; hide personal or sensitive information first. If your player ID is available, include it. Never send passwords, sign-in tokens or verification codes.
This opens your email app. If no email app is configured, copy office@ggshark.com into your preferred email service. There is no support form submitting information in the background.
Common questions
Can I play without Google sign-in?
Yes. Guest play is available. Google and email options depend on the current build and whether the relevant provider is enabled. Keep in mind that local-only progress is tied to your device.
Can virtual coins or rewards be cashed out?
No. All VELES coins, points and rewards are virtual, non-redeemable and have no real-world monetary value.
How do I delete my account?
Open the in-game Menu and choose Delete Account, or follow the external request route on our account and data deletion page. Online account deletion does not remove the local save on your phone.
Who can see my profile and Fortune Moments?
Your nickname, avatar and weekly points can be visible on leaderboards. Public Fortune Moments are off by default; you choose whether to enable them. Your email and Google identifier are not public profile fields.
Privacy and account requests
See our Privacy Policy for the information we handle and your available choices, and our Terms of Use for the rules of play. For privacy requests, email office@ggshark.com. We may ask for reasonable proof of account ownership.